Privacy starts with the audience
A tenant's repair conversation, a contractor's public profile, and an owner's account are not the same audience. HomeLantern uses an authenticated application for operational work and a separate public website for deliberately public content. That boundary matters more than a reassuring slogan.
The privacy policy states that HomeLantern does not sell your data or use it for advertising. It also describes necessary sharing with service providers and authorized participants. This is a policy statement, not a claim that no third party ever processes information. Review the subprocessors alongside it.
Access is scoped, not universal
Your account's role and relationships determine which property and job records you can access. A contractor directory listing does not expose a private tenant conversation. Similarly, connecting an AI host does not give it unrestricted portfolio access. See getting started for the difference between signing in and having workspace access.
A conversation export uses the signed-in user's existing record and storage permissions. It does not retrieve hidden moderation content or bypass access checks. See documentation integrity for its exact scope.
An illustrative example
A tenant uploads a faucet photo to a shared repair chat. Authorized participants may see that file. If the tenant downloads the records packet, the local copy is now also their responsibility. Before sharing with a professional, they should review the transcript and redact unrelated personal information. Downloading is not automatic disclosure to an insurer.
A contractor can separately choose whether to publish a service profile. Private account details and published profile content are distinct; review the public page rather than assuming every account field is published.
What this does not promise
Role checks do not make a system invulnerable, and a download is not encrypted archival storage merely because the app required sign-in. Keep exported files secure. Use the privacy and data guide for requests and the account deletion process for deletion details, including applicable retention limits.
For how multiple participants work together without equal permissions, continue with neutral coordination.
Return to the source
Data protection in HomeLantern: access, sharing, and your choices is part of the HomeLantern Trust Center and product boundaries. Browse all help topics or all articles for practical next steps.