Account & billing
Get help with account access, subscriptions, and payment record issues.
Account access
- Use your account email and complete required verification or approval. Use the app's password recovery flow if needed.
- For a connected AI app, start a fresh connection rather than reusing an expired consent link. Send support the error text, never authorization URLs or tokens.
Plans and subscriptions
- Review public plans, then check your authenticated account for the subscription that applies to you. Features can depend on plan and role.
- For a billing question, provide the charge date, amount, and receipt reference if available. Never email full card numbers or bank credentials.
Rent and payment records
- Subscription billing and property rent payments are different workflows. Check payment history and receipts before retrying a delayed payment.
- A pending payment or missing app update does not establish whether funds moved. Contact support or your property team rather than paying again just to test it.
- This public guide cannot change subscriptions, issue refunds, transfer money, or approve accounts. Use the appropriate authenticated workflow.