Submitting maintenance requests
Describe a repair, attach evidence, and check that your report was saved.
Prepare your report
- Use emergency services first for immediate danger. Maintenance chat is not an emergency response channel.
- In your tenant workspace, open Repairs or Report a Problem. Confirm the property and describe what is wrong, where it is happening, and when it started.
- Attach photos or supported media only when safe. Avoid unrelated private documents or personal information.
Review and submit
- Review AI suggestions and correct inaccuracies. Uploading a photo or receiving an AI card does not by itself submit a report.
- Use the final submit or create action. Check for the saved incident in Reported Problems or Repairs before assuming it reached the property team.
If submission fails
- Keep your description and error text. Check existing reports before retrying to avoid duplicates. A card marked completed is not proof of a saved incident.
- Contact support with the page, approximate time, and error. Contact your property team directly when attention is needed sooner than the app can provide.