Documentation & disputes
Organize records, export a conversation packet, and prepare a factual review.
Keep the record together
- Keep requests, responses, photos, estimates, invoices, and documents with their property or job where your permissions allow.
- Separate observations from assumptions. Preserve originals rather than changing a record to fit a later interpretation.
Export the conversation
- In the authenticated app, open the property or job chat and choose Export records. Review the scope, then download the ZIP packet to your device.
- The packet contains a readable report, structured JSON, a chronological message timeline, and accessible chat attachments when selected. Shared invoice files can be included as attachments; invoices stored elsewhere are not automatically collected.
- Review the packet's warnings for missing files or record limits. It is a current, permission-scoped snapshot, not a certified immutable archive. You can print the report to PDF using your browser.
Prepare for a review
- Identify the issue, relevant dates, and resolution requested. Review the download before sharing it with an authorized recipient.
- HomeLantern is not a law firm, insurer, or dispute adjudicator. Contact a qualified professional for specialized advice; app records do not establish legal rights or guarantee admissibility.